You are given an opportunity of 15 days return policy from the initial date of purchase. There are certain conditions to this return as detailed below:
- Ensure that the software is returned in the same condition as it was when you purchased it.
- Any damage or opened software will not be accepted back.
- Furthermore, you should ensure that the software has not been installed and used. However, if the software has been installed on the system then a proper authentic proof has to be provided of complete uninstallation of the same.
The return of the software will not be accepted just because a refund has been initiated unless the software is uninstalled and undamaged.
Purchased products and software have specific days allotted for the return policy which vary from one product to another. Generally the common policy is of 15 days but your purchased product might be tagged with different number of days, thus it is better to check at the time of buying. Once the period of return has been passed, the return of the same will not be entertained. This makes it imperative for you to request for the return of the product within the specified period of days only. One more point to keep in mind is that the period set for refund and return starts from the very first day of the purchase. Also remember that the returned product should consist of the packed material along with proof of being unused. Any sort of damage that cannot be proved variably will result in revoking of the return and refund.
Any damage made to the bought software or product will be beared by us and the responsibility of initiating a new product / software or refunding the paid amount will be made by our support team. However, any damage made by you is not responsible by us and will result in nullifying the policy of return and refund.
There are time when the payment process is not completed accurately wherein the refund of your payment will be returned back to the bank account from which the payment of the software has been made. For this purpose you can connect with us and raise the query through our contact information provided on our contact us page. All you need to do is provide your order number, contact information and reason for the return / refund.
It is quite common for few days to be taken to process any return or refund of the purchased product / software from the date the same is initiated. If the details and conditions mentioned above are met with full clarity, then the request for return or the refund of the paid amount is accepted and the next step for the process will be taken. Our contact support team will get in touch with you through the option of email and will provide the details regarding time taken for the process to get completed.