Nowadays QuickBooks accounting software developed by Intuit is mostly used by small and medium scale businesses which have absolutely changed the way of business accounting is carried out in the enterprise. QuickBooks is available on both cloud and premises. QuickBooks has quite a few versions such as QuickBooks Enterprise, QuickBooks Pro, QuickBooks Premier, and QuickBooks MAC.
QuickBooks being great software for businesses still it is prone to error and issues. This is the reason why Intuit developed a separate utility tool named QuickBooks File Doctor to repair files and get rid of errors. It is a very basic utility tool and cannot get rid of all the errors and issues. When you trying to open your company file you all of a sudden get a -6000, xxxx error. This QuickBooks error is commonly accompanied by 3 or 4 more digits and a message “We‘re sorry. QuickBooks couldn’t open your company file” which indicates that you are unable to open the company file.
The following are the different types -6000 series error which you may face across:
[table id=3 /]
At first look for the error code which matches with yours QuickBooks error code. If any of the code matches with error code given in the list then the below solutions would help you in fixing the error issue.
Before moving to the solutions there are certain terms to know:
.ND file– ND file stands Network Data files. It is configuration file that allows QuickBooks to access a company file in a network or multi-user environment. As and when QuickBooks is accessed through a network in a multi user mode, the old .ND file is replaced by the new .ND file. The file can be found in the destination folder where QuickBooks software is installed in C –drive for Windows users and in Documents folder for MAC users.
.TLG file– TLG file stands for Transaction Log file. In this file entered transactions are saved temporarily. The old .TLG file gets replaced with the new .TLG file as and when one will close and reopen the QuickBooks Company file which can be found in C –drive in Windows operating system and in Document in MAC.
The 6000 error can occur in both local and network setup. Choose the appropriate solution from the following:
When you are opening the file locally
Resolution 1: You will face these errors if the above files are corrupted or damaged when one will try to open QuickBooks files. By renaming .ND file and .TLG file won’t get you to lose QuickBooks data and will resolve the error. These files are re-created automatically when one does rescan by the usage of QuickBooks Database Server Manager and when one opens the company file.
Resolution 2: The 6000 error may occur due to the problem with the company file or the QuickBooks application. To test this problem you have to open the sample company file. If the sample company file gives an error message then the problem is with the QuickBooks application, you would have repair the QuickBooks installation and if the sample opens completely go for the resolution 3 below.
Resolution 3: To check if there is problem with the location of company file you have to copy the on the desktop and open the file and if the file opens it means that the file path is damaged or it’s so deep that it exceeded the file system path limitation. If the file still did not open by changing the path then the file probably is damaged.
Resolution 4: If you did all the above three resolution and still getting the error then it is recommended to restore the backup the lost data through QuickBooks ADR (Auto Data Recovery) tool.
When you are opening the file through network
Resolution 1: At first you have to check if the hosting is turned on or not, on all work stations. If it is turned on all workstations and you still facing the problem proceed to next resolution.
Resolution 2: If the .ND file and .TLG file is damaged or corrupted you will get these errors when you try to open QuickBooks files. By renaming these files, your QuickBooks data will not be lost. These files are recreated automatically when use QuickBooks Database Server Manager to rescan and when you open your QuickBooks Company file. The function of QuickBooks Database Server Manager is to host the QuickBooks Company files. The best way is to restart the QuickBooks DBSM and after renaming the .ND and .TLG file rescans the QuickBooks files. If the issue remains then proceed to next resolution.
Resolution 3: You have to open a sample company file for testing, if the problem is with company file or QuickBooks Software and if the sample company file does not open and rather shows an error then it implies that the QuickBooks software installation is corrupted or damaged and it should be fixed by repairing QuickBooks Application. If the sample file opens then proceed to the next resolution.
Resolution 4: Now try to open the company file locally for checking if the problem is with the path of the company file. If the file opens it means that the file path is damaged or it’s so deep that it exceeded the file system path limitation. If the file still did not open by changing the path then the file probably is damaged.
Resolution 5: End all the QuickBooks processes by logging in as the Administrator on the server computer and from the task manager close all the QuickBooks processes. And open the QuickBooks company file in multi user mode.
There are other reasons from which you may face the issue unable to open QuickBooks Company file or QuickBooks error 6000 series.
- If the folder where the file is saved doesn’t have the right permissions. To overcome this you have set the correct permissions to the folder and then try to reopen the file again.
- If Firewall ports are not configured and the network access for QuickBooks files are getting blocked by the firewall. Then you have to configure the firewall ports and have to grant the access your network and QuickBooks files.
After trying the above resolutions if you are still unable to open the QuickBooks Company file or getting a 6000 series error, call us at our QuickBooks support toll free number 1-800-961-6588. Our dedicated Intuit certified QuickBooks Support experts will fix it for you in no time.